Story videos above 10mb not possible
in progress
FluffyQueen
I cannot upload story vids that are bigger than 10mb. But every video in mp4 or mov around 30sec in HD (1080p) is bigger than 10mb.
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Areg (AMS)
in progress
Areg (AMS)
It seems the issue is with the file type, can you please send that file to us to check?
FluffyQueen
Areg (AMS)yes but where can I send it?
Areg (AMS)
FluffyQueen: You can use a wetransfer of dropbox to share the file.
FluffyQueen
Areg (AMS)You of course but where do I drop the link? I cannot open a support chat (I use Chrome, yes I deleted cache and cookies, no it is not working on firefox or Safari)
Kris (mymember.site)
FluffyQueen You can email it to support@mymember.site - this goes to our support system. You will definitely want to try to get the support chat working. Have you tried in incognito mode?
Areg (AMS)
The issue has been fixed, please check again.
FluffyQueen
Areg (AMS) sorry, tried it but still not working. It is optimizing for 1 hour..
